Why isn't my dishwasher cleaning well?
Phosphates were recently banned from dishwasher detergents, to the frustration of many dishwasher owners. Stained and filmed dishware and glasses are often the result, regardless of the brand or type of dishwasher related article. To help alleviate the problem, we recommend setting your hot water heater to at least 120 degrees, and to experiment with different detergents to see what works best with your water.
With soft water, it's easy to use too much detergent. Filling the detergent dispenser all the way will result in filming and other wash problems. Consult your manual for guidelines, but remember that with soft water you'll get better wash performance if you use less detergent.
It's making noises my old one never did, or working differently. Is something wrong?
Over the past few years appliances have made huge strides in efficiency. They sound and operate differently, so it's easy to mistake these operating differences for a problem. Your owner's manual often contains important information on operating procedures and characteristics that you may not be accustomed to.
What kind of detergent is best for my HE washer?
High efficiency (HE) washers are designed to clean clothes using less energy, water and detergent. Since they use less water HE detergent should be used to ensure proper cleaning.
My front-load washer doesn't always spin out. Why?
If the load isn't balanced properly when the spin begins, it can go out of balance and shut down to prevent damage to the machine. Simply re-distribute the clothes and try again.
Do HE washers need any maintenance?
It's a good idea to follow the guidelines in your user manual regarding cleaning around door seals and filters, if applicable. Clean the dryer vent of lint after each use.
Why does my Range make a burning smell when I first use it?
A new oven will emit a burning smell during initial use; it will go away after a few hours of operation. It is simply the oils used in the manufacturing process burning off the metal.
Who do I call for Service?
Please give us a call if you need to arrange for service on your appliance. We can help you determine the warranty status of your appliance and resolve your issues as quickly as possible. Here is direct contact info for our service partners and manufacturers:
Marcone (Parts Supplier): (309) 643-6003
GE (including Cafe, Profile, Hotpoint, and Monogram): (800) 432-2737 www.geappliances.com
Whirlpool (including Maytag, Estate, KitchenAid, JennAir): (866) 698-2538 www.whirlpool.com
Wolf & Sub-Zero: 1-800-222-7820 www.subzero.com
Bosch: 1-800-944-2904 www.bosch-home.com/us/
Airking: 1-877-304-3785 www.airkinglimited.com
Uline: 1-800-779-2547 www.u-line.com
Best (including Broan): 1-800-558-1711 www.bestrangehoods.com
Thermador: 1-800-735-4328 www.thermador.com
How do I arrange for repair or service of my furniture?
We have factory trained Furniture Service Technicians to service and repair the furniture we sell. Please see the Furniture Warranty Guide for general info, and call for details. We also offer service outside of warranty. The initial service call is $99 to come out, and must be paid prior to scheduling an appointment. A quote will be provided for the cost of parts and labor before service is performed. We service seven days a week, but availability may be limited due to existing appointments. Please allow up to three weeks in advance if parts must be ordered.
I purchased fabric or leather protection and have a problem, how do I obtain service?
Purchase of Fabric and Leather protection covers most accidental rips, tears and burns. For additional details or to file a claim, please contact the appropriate company as listed on your receipt. All claims must be presented within 5 days of the accident.
Crypton and Guardian - 800-527-8485
Guardsman - 800-253-3957
Is it normal for the fabric to "shed" or "pill"?
This is often a temporary or maintainable characteristic. When it does not affect the long-term reliability of the fabric, it is not considered a warrantable defect.
Why has my fabric developed patches that look different than the rest?
You may have Rayon, which offers a great, stylish look but develops unique characteristics with use. Rayon is a lustrous fiber. It will immediately develop light and dark areas that look like wear. This is a characteristic of the fabric, and does not affect its usable life or reliability.
Why doesn't my furniture look or feel like what I saw on the floor or in the catalog?
A slight difference in comfort between our floor display and a newly delivered product is normal and should be expected. Cushion cores are often firm when new, but will soften with use. Recliner mechanisms may also be stiff upon arrival but will loosen over time.
Many models of England furniture have zippers to allow areas with stuffing to be adjusted (added, removed or redistributed) by the owner.
Wood finishes may vary slightly in color between items. This is a result of normal variations in the natural wood.
Many varieties of wood furniture have an intentional "distressed" look, including rub marks and small pits or scratches on the surface of the wood. These marks can be clearly seen on the floor displays, but may not be obvious when viewing special order product in a catalog or online.
TV & Electronics FAQ
I suddenly don't get a picture or sound, even though the TV is on. How do I correct?
The signal will be lost if the wrong input is selected on the TV. This setting can usually be changed using a button on the remote control labeled "Input", "Source", or "Video". Refer to your manual or call us for more details.
Why do I get black bars on either side of the picture?
Due to the HDTV widescreen format, some non-widescreen programming will not fill the entire screen. In this case, the picture is centered, leaving a blank area or black bar on either side. This is perfectly normal and will occur when watching a non-widescreen source on an HD or widescreen format station.
Why do I see a faint image "burned in" to my TV?
Alternatively known as "ghosting", "shadowing", or "burn-in", image retention may occur when an unchanging image remains on the screen for an extended period of time. While it is a common occurrence for an afterimage to be visible, it is almost never permanent and will usually fade quickly once the image changes. Refer to the user manual for information on the various methods the TV uses to lessen or avoid image retention. Because it is not permanent and easily cleared, image retention is not considered a warranty service issue.
Does my Blu-ray player or TV need software updates?
All Blu-ray players and many new TVs add functionality and improvements through manufacturer supported firmware updates. Without current firmware, a Blu-ray player may be unable to play newly released movies. Refer to your user manual or manufacturer website for details on obtaining and installing the latest firmware for your device.
Why aren't my wireless speakers or subwoofer working?
Home theater equipment utilizing wireless subwoofers or speakers require that the speaker be synchronized with the source equipment. These items are already synched for first use at the factory; however re-synching may become necessary due to power outage, for example. Refer to the user manual for instructions for re-synching if a wireless product has stopped working.
How do I know if I need service?
Many issues related to TV's and Home Theater electronics can be remedied without sending a product in for service. Problems frequently occur due to a bad wire or a problem with a cable or satellite box, rather than a serviceable issue in the TV itself. We recommend checking all connections between your components and contacting your cable or satellite provider to eliminate these possibilities before contacting an electronics servicer.
How do I get a replacement remote control?
To locate a replacement remote, please contact the manufacturer or a specialty dealer such as 1-800-REMOTES. Remote controls are not covered by manufacturer or extended warranty.
Please give us a call if you need to arrange service on your TV or electronics. We can help you determine the warranty status of your product and resolve your issues as quickly as possible. Here is direct contact info for our service partners and manufacturers:
Mike's Electronics (LeRoy, IL): 309-962-8154
Advanced Electronics (Bloomington, IL): 309-454-1440
Bridges & Sons (Peoria, IL): 309-676-0433
LG Electronics: 1-800-243-0000 www.lg.com
Samsung: 1-800-726-7864 www.samsung.com
Yamaha: 1-888-892-6242 usa.yamaha.com
Klipsch 1-800-554-7724 www.klipsch.com
Sonos 1-800-680-2345 www.sonos.com
I'm sleeping worse on my new bed than my old one! What's wrong?
A new mattress can make a world of difference in the quality of your sleep, but it often takes days or weeks for your body to adjust. Just like breaking in a new pair of shoes, give it some time for the product and your body to adjust to each other. Once you do, you'll get the best sleep you've experienced in years. Here's a guide so you know what to expect with your new mattress: What to Expect.
Is it normal to see an impression where I sleep?
You'll typically experience an impression where you sleep, as the various layers of a mattress compress. This usually happens in the first days or months of sleeping on a new bed, and is completely normal. On the other hand, in the rare instance the mattress support system fails, the impression will be deep and there will be an obvious difference in support between the affected area and the rest of the bed. While visible impressions are to be expected, anything over 1.5" deep is considered to be evidence of a defect.
How does Sherman's Comfort Guarantee work?
If your new mattress simply isn't going to provide the quality sleep you were expecting, we can help you switch to something that will. Here are the full details:
How do I obtain service for my mattress?
If you feel you have a warranty issue with your mattress, please call us to arrange an in-home inspection.
What to Expect: Delivery Day
When can it be delivered?
We deliver seven days a week in the Peoria, Bloomington/Normal and LaSalle/Peru areas. If we have your product in stock, we can deliver it the next day. Several days each week we offer evening deliveries (3pm-11pm) if that's more convenient.
If your item needs ordered, delivery times vary. The fastest are GE appliances and mattresses; if ordered by Sunday GE can be delivered Wednesday evening or Thursday, and mattresses by the weekend (as long as the manufacturer has them in stock). England custom furniture ordered by Sunday can be delivered in less than three weeks. Check with us for other special order times, as they can vary by manufacturer and product.
What time of day will my delivery be?
On the day of your delivery, you'll receive a call with a two-hour time window so you'll know when to expect us. That call will be in the morning for a daytime delivery, or mid-afternoon if you're receiving an evening delivery.