| |
Please see below for a list of Frequently Asked Questions
General
Q: What are your store hours?
A: Peoria & Normal: Monday-Saturday 10am-8pm. Peru: Monday-Friday 10am-8pm, Saturday 9am-6pm, Sunday 12pm-5pm.
Q: What is the phone number for Citifinancial?
A: The phone number is (800) 643-5607
Q: How long does it take to receive the first bill from CITI or GECAF?
A: The first bill can take as long as 45 days to arrive at your house.
Q: Can CITI or GECAF payments be made at the store?
A: No, payments have to be made directly to the financial institution.
Appliances
Q: What brands do you carry?
A: GE, GE Monogram, Sub-Zero, Wolf, Whirlpool, KitchenAid, Fisher & Paykel, Thermador, Bosch, U-Line
Q. How do Energy Star Appliances save money?
A: ENERGY STAR qualified appliances incorporate advanced technologies that use 10-50% less energy and water than standard models. The money you save on your utility bills can more than make up for the cost of a more expensive but more efficient ENERGY STAR model.
Furniture
Q: What brands do you carry?
A: England, Palliser, Baker Road Furniture, AAmerica, Wesley Allen, Winners Only
Q: What is the Custom Comfort Center?
A: At Sherman's you have the ability to custom order your choice of fabric or leather and get delivery in only three weeks! (select brands only)
Q: How many different sofa, loveseat, and chair groups do you have?
A: We have over 40 groups in our Peoria store, and over 30 in our Normal location.
Mattresses
Q: What brands do you carry?
A: Tempur-Pedic, Sealy, Stearns & Foster, Therapedic
Electronics
Q: What brands do you carry?
A: Hitachi, Sony, LG, Denon, Definitive Technology, Runco, Elan, Monster, Control4, Klipsch, Yamaha
Q: What is 120hz?
A: This is the refresh rate or how many times per second the image is 'drawn' on the display per second.
Q: What does LCD stand for?
A: Liquid Crystal Display.
Q: Do you have to recharge Plasma TV's?
A: No this is a complete myth. It is a sealed cell structure requiring zero maintenance.
Q: What is the DTV transition?
A: All area network TV stations are currently sending out two signals; a digital one, and an analog one. The digital one is received by newer digital HDTV's, and the analog one by older analog TV's. On February 17th, 2009, the federal government has mandated the analog broadcasts be shut down; so that spectrum becomes available for public emergency services communications and other commercial uses. At that time, any analog TV receiving its signal from a rooftop or tv-mounted antenna will go dark. To keep working, it will need a digital-to-analog converter box. These boxes are available at Sherman's, and you can get up to two $40 coupons toward them by visiting www.dtv2009.gov, or calling 1-888-DTV-2009. Now if you have cable or satellite, you will not be affected right away; all your existing equipment will continue to operate normally; though you won�t get the HDTV picture and sound without a newer HDTV. Talk to one of Sherman's HDTV experts for more information, or visit www.dtv2009.gov.
Delivery
Q: Do you offer installation?
A: Yes, we offer installation on your purchases, ask your sales person about installation at time of purchase.
|
|