The Fine Print
If you don't like your in-stock purchase you have 30 days to send it back and pick something you do like (same type of item). You'll pay our standard delivery or installation fee for the exchange, and can select anything of the same or higher value (no refunds if you downgrade). You can exchange once.
We'll match any local competitor's price we can verify on their website. We match their overall deal including price, financing, delivery, tax and other details.
If we can't deliver tomorrow (for in-stock items) we'll do it free the next available day AND give you a $100 gift card toward your next purchase.
Delivery Policy
We deliver seven days a week in the Peoria, Bloomington/Normal and LaSalle/Peru areas. If we have
your product in stock, we can often deliver it the next day (please inquire about delivery availability
for any specific day). Several days each week we offer evening deliveries (3pm-11pm) if that’s more
convenient.
If your item needs ordered, delivery times vary. The fastest are GE appliances and mattresses; if ordered
by Sunday GE can be delivered Wednesday evening or Thursday, and mattresses by the weekend (as
long as the manufacturer has them in stock). England custom furniture ordered by Sunday can be
delivered in less than three weeks. Check with us for other special order times, as they can vary by
manufacturer and product.
On the day of your delivery, you’ll receive a call with a two-hour time window so you’ll know when to
expect us. That call will be in the morning for a daytime delivery, or mid-afternoon if you’re receiving an
evening delivery.
Delivery Area & Fees
Click here to visit our Delivery Page
Damage Policy
Sherman’s Customer Service department is available during our regular store hours: 10-8 Monday-
Saturday, and 11- 5 Sunday. We try to answer every call live, but if we’re assisting other customers you
may reach our voicemail. If that occurs we’ll return your call as quickly as possible, no later than the next
business day. If you’d prefer you can email us at customerservice@shermansinc.com. - (800) 397-4108 x7
Return Policy
If you don't like your in-stock purchase you have 30 days to send it back and pick something you do like
(same type of item). You'll pay our standard delivery or installation fee for the exchange, and can select
anything of the same or higher value (no refunds if you downgrade). You can exchange once.
- A 20% deposit is required on all sales.
- The deposit is non-refundable for items we don’t stock, and returns are not allowed on these items.
- All sales must be paid in full before delivery can be scheduled. Sorry, no COD’s.
- Factory sealed stock items may be returned within 14 days of purchase.
Service
Please give us a call if you need to arrange for service on your appliance, 309-691-4100 x7. We can help
you determine the warranty status of your appliance and resolve your issues as quickly as possible.
Here is direct contact info for our service partners and manufacturers: http://shermansinc.com/current/customerService.aspx